Corporate services at
your company –
Berenberg

1. How do I use Jonny Fresh?

It’s easy, all you have to do is log in with your Jonny Fresh company account on the website, place an order for your laundry to be picked up, and take it in your personalized Jonny Fresh laundry bag to the laundry station. A Jonny Fresh driver will retrieve the collected laundry twice a week and take it to be cleaned. Your freshly washed and ironed laundry will then be dropped off for you at the pickup station with the next laundry delivery, and you can pick it up there when you have a moment.

Attention: We won’t accept any orders that aren’t submitted online ahead of time! Order by Tuesday at 5:00 a.m. to have the driver pick up your laundry the same day and be sure to leave it at the drop station before 10:00 a.m. Orders that need to be picked up on a Thursday must be booked by 5:00 a.m. the same day and the laundry must be left at the laundry station no later than shortly before 10:00 a.m.

2. How do I create a Berenberg Bank company account?

To ensure our system recognizes that you are a Berenberg Bank employee, you will have to click in the “Are you registering for a company” area during registration and then enter the company code.

3. When and where can I drop off and pick up my laundry?

You can drop your laundry off and pick it up at the Jonny Fresh laundry station. The service station is available to Berenberg Bank employees at any time. Jonny Fresh picks up all the laundry at the drop off station every Tuesday and Thursday between 10:00 a.m. and 12:00 p.m, while at the same time leaving the fresh laundry at the pickup station. Dirty laundry needs to be dropped off on the day that has been booked before 10:00 p.m. and the fresh laundry can be picked up after 12:00 p.m.

Attention: Please be sure to use your personalized laundry bag. Our Jonny Fresh driver will only accept laundry that is inside a Jonny Fresh laundry bag!

4. What happens if I am delayed and can only drop off my laundry at the laundry station after 10:00 a.m.?

If you drop off your laundry after 10:00 a.m., our driver won’t be able to take your laundry with them. We will have to clean and deliver your laundry on the next available date.

5. Where do I get a Jonny Fresh laundry bag?

You can pick up your laundry bag marked with your name, company code, and customer number before your next order by presenting your Jonny Fresh customer number to your contact person at Berenberg Bank.

6. Where do I find my customer number?

You can find your customer number in the e-mail we send you to confirm registration. The customer number is also stored in your Jonny Fresh account under “My Contact Information”.

7. What should I do if I lose my laundry bag or it is no longer usable?

If your laundry bag is lost or no longer usable, go to your contact person. Your contact person will give you a new laundry bag once you show your customer number.

8. What should I do if the plastic card comes off of my laundry bag or the writing is no longer legible?

If the writing is no longer legible, you can easily trace over it with a permanent pen. Your contact person can also give you a new card once the old plastic card is no longer usable.

9. How is my fresh laundry delivered?

You will receive your clean articles hung on a hanger and protected by wrapping or, in the case of textiles, such as flat, folded laundry that cannot be hung up, packed in paper. Your laundry and laundry bag will be held for you at the laundry station until you pick them up.

By the way: If you do no further need the wire hangers, you are welcome to return them to Jonny Fresh. Depending on the condition, we can then reuse them. Simply leave the empty hangers at the reception so that the driver can take them with them.

10. How much do pickup and delivery cost?

Laundry pickup and delivery is free for Berenberg Bank employees. The charge for cleaning your things only has to meet a minimum order value of EUR 10.

11. How long will it take to process my laundry?

We will generally process your laundry by the next laundry delivery. Anyone who drops off their laundry for pickup and cleaning on Tuesday can pick up their laundry from the laundry station starting Thursday. Laundry that is retrieved on Thursday will be returned on Tuesday. There are exceptional cases, however, in which it may take a week to process your laundry. The exact processing time for each article of clothing can be found in the order process.

1. How do I redeem vouchers?

Register with Jonny Fresh through the website and fill your laundry basket. Then click on “Redeem voucher?”, enter the code, and click on “Redeem”. The voucher amount will then automatically count toward the total amount.

2. Can the pickup and delivery addresses be different?

It isn’t possible to have your laundry picked up at home and delivered to the Berenberg Bank. The pickup and drop locations must be identical.

3. Which payment methods are offered?

You can conveniently pay online with PayPal, credit card (VISA, MasterCard, American Express), or by SEPA Direct Debit. For more information, please contact our support team.